Pants Origami Whales

Click here for size guide

All of the prices, which are shown in our website, include VAT. The prices do not include shipment cost. Shipment costs are calculated according to the destination country. Shipment cost is added to the final total to be paid. Shipments are free of charge for orders over €75 inBenelux.

Payments

We use Stripe, which is specialized companies in secure online payments. It is possible to make payments with Visa Card, Master Card, American Express and Apple Pay.

Shipments

We work with DPD and DHL to deliver orders. Orders will be shipped within 4 working days. Delivery within Benelux usually takes 2 working days. Delivery time varies for other countries

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@freshspark.nl. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@freshspark.nl.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Address
Heierkerkweg 1,
5928 RM
Venlo
The Netherlands
Cost of the return shipment
The cost of the return shipment is customer’s own cost.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.